Monday, March 12, 2012

Angels' ticketing fiasco is latest case of bad customer service

Baseball team's lack of remorse for forcing fans to wait for hours outside half-staffed ticket booths to redeem voucher plans illustrates how low of a priority customer relations has become.

It's sad indeed when a respectable business organization gets so puffed up by its own reputation that it decides there's no downside to treating its customers like chumps.


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